Mission »

We have a clear and simple mission for our tenants and one for our home-owner clients as well:  

FOR TENANTS

If you are one of our tenants, our mission is that if we overheard you speaking to a friend about what we do for you, we would hear you saying that the experience is way better than you would have expected from a landlord or agent! We work to achieve this mission through sticking to our values and from what we read on our many testimonials on Facebook, Google and directly on our website, we are achieving that mission.

FOR HOME OWNERS

If you are one of our home owners, (on behalf of whom we manage your property), we also have a simple and clear mission. If we overheard you talking to a friend about what it's like to deal with us, our mission is to hear you say that you just don't have to worry about your property any more, on account of the confidence you have in our ability to look after your property and look out for your best interests. We work to achieve this mission through our property management values.

Vision »

If you read anything about property in the news, it's likely to be something about the housing crisis, homelessness, the need for affordable housing or rogue landlords. None of it is very pleasant reading. It's upsetting that the private rental industry, landlords and agents often get a bad name, because it affects those of us who are striving to do a good, professional job. Luckily, the government and the lobbying bodies such as the NRLA, are making progress with creating change in the industry and at the time of writing, there is consultation underway so that several long-standing pieces of legislation and gaps in policy can be reformed. This includes more rights and protection for tenants and assurances for landlords and agents who are on the verge of being forced to quit the industry because of rising costs and restrictions. Our vision is to lead by example, so we can do our bit to raise the overall quality of the private rented sector and to raise the confidence that tenants have in the landlord and agent community. We do this through our mission and values but also by networking with - and presenting to - other landlords and rental organisations, and working with them to share knowledge and resources.

Values »

For our tenants: we aim to achieve our mission via the following four values:  

1. A nice house

The house itself is safe, smart, quiet, in good order and everything works. In shared houses, common areas will always be clean. The important things are always up to date such as safety certificates for gas, fire & electricals, alarms are tested, insurance and licence paperwork are in place and information is always instantly available when requested.

2. Fast maintenance

If anything breaks, stops working or gets old & worn, we will fix or replace it very quickly, as soon as we're made aware of it. Interestingly, as you will see if you look through our testimonials on Facebook and Google (and on our Tenants page), fixing things quickly is by far the top reason our tenants value us highly.

3. Pleasant housemates

If you're in a shared house, our screening and selection process for your housemates aims for the house to be friendly and harmonious, so you are completely happy with all your housemates

4. Lovely to interact with

The way we act with you when you contact us is both super friendly, super professional, super competent and super understanding. From what our tenants tell us about other landlords and agents, you're lucky to get one of these, and you are often treated like an inferior who doesn't deserve to live in a nice home. We aim to be all four, all of the time, and we will always treat you with respect as you are our customer and you are valued.

For our home owners: we  aim to achieve our mission via the following four values:

1. Everything on demand

If you ever need any information, be it photos, certificates, past statements, meter readings, information about your tenants, financial analysis, market rent analysis and so on, we will provide this to you on-demand as fast as possible.

2. Clear & consistent statements

Your monthly statement is your main way of keeping your finger on the pulse of your property, so you can review how your house is doing under our care. This is delivered to you on time (or early), every month. We have never once sent over a statement or transferred your net proceeds even a day late. It is in the same format every month, nicely formatted, no information that isn't useful and everything of note that has happened in your house is explained in detail with photos and screenshots of invoices and receipts.

3. Easy communication

We make it incredibly easy to communicate with us. We've found the easiest way for this is via WhatsApp but we are also always available to chat on the phone. You should never have to wait to speak to us.

4. Reliable discretion

Often the job of property management throws up some challenging situations, and in order for you not to have to worry that they are being handled properly, we aim to use common sense, our experience managing our own properties and good intuition to handle any situation into which we're thrown.