Move-out procedure

1. Please leave on, or before the agreed date, as people will have been booked in to visit the property as soon as the day after to begin the change-over procedure.
2. Please leave your property / room, kitchen cupboard and fridge / freezer, (if applicable), cleared of all your possessions. Even valuable items of furniture or things you think the next tenant will like need to be removed unless agreed in writing with us. Please thoroughly clean throughout. If not cleaned, or if items are left that weren’t on your inventory, we may need to retain some (or all) of your damage deposit for specialist cleaning or removal & disposal, and if your deposit doesn’t cover those costs, we can request additional costs.
3. If you haven’t done so on the End-of-Tenancy form (above), please now let us know if there is any damage to anything in the property / room, fixtures, fittings, carpet or paintwork that needs to be fixed / touched up.
4. If you are leaving a shared house, please leave your keys in the top drawer in your room and leave your door unlocked. If you do not live in a shared house, please post the keys through the letterbox after locking the front door, unless alternative plans have been made with us.
5. Please turn the radiator(s) down and ensure windows are closed or secured on the “trickle vent” setting.
6. In shared houses, if the front door needs to be locked from the inside, where possible, please ask another tenant to lock the front door behind you when you leave.
7. Please let us know when you have left. Most of our shared houses have a WhatsApp group. We will remove you from the group if you were on it.
8. Normally the property / room is inspected the day you leave or the day after. The inspection is when any damage is noted and reported to our office, but if all is well and you have left without any rental debt, we will apply to release your deposit straight away. You should receive instructions from the deposit protection company explaining how it will be paid back to you. If you didn’t verify your e-mail with the deposit company at the start of your tenancy, or you have forgotten your login details, please contact them for assistance. The damage deposit schemes we use are MyDeposits and TDS. It’s possible you opted for our “no deposit” scheme, called Reposit. You don’t receive a refund of the scheme fee you paid for Reposit as it is an insurance policy., not a damage deposit scheme. We are here to assist if you experience any issues.
9. If you have over-paid your rent, we will refund you the additional amount. We will need your bank details for this, (if you didn’t put them on the form above).
10. As a matter of course, we do not forward post. If there is something you require, let us know and if we can find it, we will forward it to you. Otherwise we will normally stamp it with “Return to Sender” and put it back into the post box.

Ending your tenancy less than six months after moving in

If you would like to move out, you need to give us notice by filling in the form above. The law states that you must give a minimum of two months’ notice and the end date of that month must be the end of a rent period. Most of our rent periods are the calendar month, (i.e. you pay the rent on the 1st of the month and that covers you until the end of the month). This means that if you give notice on the 15th of January, the last day you would be bound by your contract will be the last day of March. In this case, it would be 2-and-a-half months.

However, this lengthy notice period may impact your ability to secure another property. Therefore, if you have been a tenant in the property for at least six months, in most cases we allow a one-month notice period.

If you want to move out now but you still have some (or all) of your notice period left to serve, you will need to continue paying your rent up until the day your notice expires. During this time you will still have access to the property and you may keep your keys, as you are still officially a tenant. However, we ask for your assistance in conducting viewings in the property during this time.

After we have released you from your contract, we will refund your damage deposit in full unless there are any damages or rent arrears, as mentioned above.

Whatever happens, we will stay in communication with you all the way through the process to keep you informed so you can plan.

If you would like to end your tenancy or you would like to discuss any of the items above, please contact us.